Become a Cleaner

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Become a Cleaner

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Call anytime
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Frequently Asked Questions

If you cannot find the answer below, please use the contact form or send us an email to [email protected]

FAQ

Frequently Asked Questions

Help Center

Have a query? Please check this question and answers

HappyAddons is a unique collection of Addons to power up the Elementor Page Builder plugin. It works with the WordPress and Elementor Page Builder to customize your WordPress blog or Business sites.

After the subscription license expires, HappyAddons Pro will stop working. Without the license key, you couldn’t use the pro features and widgets of HappyAddons. So you need to renew your license before it expires. That’s the way to prevent the site breaking issue.


And don’t worry, we will send you a reminder through email and admin notice banner of your WordPress dashboard.

After the subscription license expires, HappyAddons Pro will stop working. Without the license key, you couldn’t use the pro features and widgets of HappyAddons. So you need to renew your license before it expires. That’s the way to prevent the site breaking issue.


And don’t worry, we will send you a reminder through email and admin notice banner of your WordPress dashboard.

You will just need to have the latest version of Elementor installed on your website to be able to use the HappyAddons.

You will just need to have the latest version of Elementor installed on your website to be able to use the HappyAddons.

After the subscription license expires, HappyAddons Pro will stop working. Without the license key, you couldn’t use the pro features and widgets of HappyAddons. So you need to renew your license before it expires. That’s the way to prevent the site breaking issue.


And don’t worry, we will send you a reminder through email and admin notice banner of your WordPress dashboard.

HappyAddons is a unique collection of Addons to power up the Elementor Page Builder plugin. It works with the WordPress and Elementor Page Builder to customize your WordPress blog or Business sites.

  • Our Services
Who are we?

Clean Guys is domestic cleaning company under Active Group of Companies. We are a 100% Australian owned and operated business. We have a wealth of knowledge gathered over 10 years of experience in the residential and commercial cleaning industries. At our company, we deeply value our clients and are committed to delivering exceptional cleaning services. Rest assured, all our Cleaners undergo rigorous screening and training to consistently meet the high standards of cleanliness our clients expect.

Why we special?

We guarantee the quality of our service 100%, on the proviso that enough time has been allocated for the Cleaner to properly complete the assigned jobs, and that the job requirements were accurately communicated in the first instance. Call us within 24 hours of your cleaning service to advise us of any concerns or issues. We will require evidence i.e., photographs prior to sending the Cleaner back to address any issues.

How often do you service domestic homes?

We offer residential cleaning services on a weekly or fortnightly basis, depending on your preference. Additionally, some of our clients opt for a bi-weekly service, giving you more flexibility to prioritize other aspects of your life.

  • General
How Many Cleaners Will Come?

We offer a range of packages and service options to best match your needs You have the flexibility to book either one or two cleaners, and we’ll ensure they are matched to the specific cleaning services you require and their availability at the scheduled time. For larger projects, we deploy a team of cleaners who specialize in specific tasks. If you need more details, don’t hesitate to reach out to us.

How Do I Change My Cleaning Schedule?

We understand that sometimes circumstances may require you to reschedule your cleaning appointment. Whether it’s due to a scheduling conflict or personal reasons, we’re here to accommodate your needs.

You have three convenient options for reaching out to us to reschedule: you can email our support team, log in to your Effly cleaning account on our website, or utilize the features of our mobile application.

Don’t hesitate to contact us if you need to reschedule your appointment. We’re committed to providing you with excellent service and will gladly assist you.

Can I postpone my clean whilst I am away?

Certainly, we kindly request that you provide us with advance notice of at least 24 hours prior to your cancellation to avoid any associated fees.

Do you provide the equipment and cleaning products?

Yes, we furnish cleaning supplies for all our services. Our Field Staff utilize carefully chosen products and chemicals, ensuring they are child-friendly and pet-friendly. However, if you have a preference for a particular brand of cleaning products, feel free to request that your cleaner use your supplies instead. We’re happy to accommodate your preferences.

What about my pets?

Kindly inform us beforehand if you have pets, especially dogs. Typically, we request that you make arrangements to ensure your pet does not hinder the work of our Cleaners.

  • Pricing
How do I pay?

We accept credit and debit card details upon booking your service.
For your peace of mind, all your details are secure, and you will not be charged until your service is completed.

Do you offer discounts for ongoing services?

Yes, we sure do! We offer a 15% discount for weekly, 10% discount for fortnightly, and 5% off monthly services (every 4 weeks).

How much does a flat rate vs. an hourly clean cost?

The pricing for a flat rate clean is based on the number of bedrooms and bathrooms in your home, while our hourly cleans are $45/hr for a one time service. Both types of house cleans are eligible for our recurring discounts; 15% off every week, 10% off every 2 weeks, 5% off every 4 weeks.

Do I pay for the whole time if the cleaner finishes an hourly service early?

No, you do not pay for the whole time if your cleaner finishes an hourly service early. You will only pay for the time that the cleaner spends cleaning. We can adjust your next booking accordingly if less time is needed for a regular service.

How much do house cleaning extras cost?

We have a number of extras you are able to add on to your service. These can be found on the booking form and on our services page. If you would like to talk through your specific needs, please call our team on 1300 37 37 90.

  • Our cleaners
How Do You Train Your Cleaners?

To guarantee great service quality, our cleaners have a 2-day rigorous training workshop before beginning their jobs at Clean Guys. This ensures that they deliver exceptional services from day one. We Teach cleaners how to prioritise tasks, manage their time effectively, and work efficiently. Regularly evaluate cleaners’ performance and provide constructive feedback. Our cleaning supervisors conduct onsite training to train them on different cleaning techniques and tools for various surfaces. 

Are Your Cleaners And The Company Covered For Public Liability

Yes, our cleaners are covered by Public Liability Insurance. This means that if the cleaner damages or injures someone, you are covered.

Our team are insured by RACV. With Clean Guys, you are given peace of mind knowing all the insurances your company requires can be sorted in just one phone call to our company.

Are Your Cleaners Police-Checked?

We’re always looking for quality cleaners to join our team. When you book with us, you can expect to be treated like royalty. We make sure to carry out a thorough recruitment process- from Police clearance, background checks to work history.

Can I change my Cleaner?

Yes, great care is taken to allocate a Cleaner suited to your needs. In the unlikely event that you are not happy with your service, all it will take is a phone call to our office.

How To Contact The Support Team?

You can call us at 1300 37 37 90 or drop us an email at [email protected]